Privacy Policy

This Privacy Policy explains how Findcom (“we”, “our”, “us”) collects, uses, and protects your personal data when you use the Findcom mobile application and related services (“Service”).

By using the Service, you confirm that you have read and agreed to this Privacy Policy and that you are of legal age (or have parental/guardian consent). If you do not agree, stop using the Service and request deletion of your data.

1. Personal Data We Collect

1.1 Data You Provide

• First name and last name
• Phone number and email address
• Location/address details
• Optional verification documents (e.g. ID for fraud prevention)

Any personal information you publish in listings (e.g. phone number, location) becomes publicly visible. Please be cautious when sharing data.

1.2 Automatically Collected Data

• Device model and operating system
• Device identifiers
• Usage logs and activity patterns

This data helps improve security, performance, fraud prevention, and user experience.

2. Data Protection Principles

• Data is processed lawfully and transparently
• Data is kept accurate and up to date
• Data is stored only as long as necessary
• Data is protected against unauthorized access and cyber threats

3. How We Use Your Data

• Service delivery and app functionality
• Personalization of user experience
• Customer support and communication
• Fraud prevention and security monitoring
• Marketing and promotions (with opt-out option)
• Legal compliance and regulatory requests
• Processing payments via trusted partners

4. Legal Bases for Processing

• Your consent
• Contract performance
• Legitimate business interests
• Legal obligations

5. Sharing Your Data

5.1 Service Providers

• Cloud storage providers (e.g. Firebase)
• Analytics and marketing partners

5.2 Legal Disclosure

We may share data when required by law, court order, or to protect users and platform integrity.

6. Data Breach Policy

In the event of a data breach, we will notify affected users and authorities when required by law and take immediate corrective action.

7. Your Rights

• Access and update your personal data
• Request deletion of your data
• Correct inaccurate information
• Object to automated decisions or account restrictions

Requests can be sent to: support@findme.co.ke

8. Data Retention

We retain personal data only as long as necessary for service delivery, legal compliance, or fraud prevention. Some verification data may be retained in hashed or secure form.

9. Policy Updates

We may update this Privacy Policy periodically. Significant changes will be communicated via the app or email. Continued use of the Service means acceptance of updates.

10. Contact Us

For questions about this Privacy Policy, contact:

support@findme.co.ke